Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operating objectives, and adheres to company policies and procedures. PLS, standing for People – Location – Service, is a leading retail provider of financial services with over 200 financial service centers across 12 states. The company emphasizes customer-centric services and values its team members who go above and beyond daily.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer service culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store goals, assists in developing and motivating team members, ensures compliance with regulations, and supervises daily operations, including transaction processing and cash handling. Additional duties involve coaching Customer Service Representatives, reviewing and approving checks within set limits, supporting store marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

The ideal candidate possesses a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant. They should be comfortable engaging with customers, capable of developing positive relationships, and have a strong desire to exceed corporate initiatives. Excellent verbal and written communication skills, a high-energy and collaborative management style, professional appearance and demeanor, honesty, integrity, and the ability to work flexible hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

Eligible team members are offered benefits including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training.

PLS strives to demonstrate core values such as Communication, Customer Focus, Integrity and Trust, Teamwork, and Results in all positions. The company fosters a supportive and dynamic work environment, providing growth opportunities and emphasizing the importance of each team member's contribution to the company's success.