Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. This position involves overseeing daily store activities, supporting the Assistant Store Manager, and directing team members in the absence of senior management.

Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, develops and motivates team members, ensures compliance with regulations, and handles tasks such as transaction processing, cash handling, and resolving customer complaints.

Candidates should have a minimum of one year of management experience in industries like hospitality, financial services, retail, or restaurants. Essential skills include strong customer engagement abilities, relationship-building, a desire to exceed corporate initiatives, excellent communication and presentation skills, and a professional demeanor. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results. PLS provides a supportive environment with growth opportunities, making it an attractive workplace for individuals seeking to develop their careers in the financial services industry.