Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their day-to-day financial needs.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, assists in developing and motivating team members, ensures compliance with federal, state, and local regulations, and oversees daily operations such as transaction processing and cash handling. Additional duties involve coaching Customer Service Representatives, reviewing and approving checks within set limits, supporting store marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires the ability to engage with customers, develop positive relationships, and inspire excellence within the team. Strong verbal and written communication skills, a professional appearance and demeanor, and the ability to work flexible hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training. The company emphasizes its core values: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.