Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operational and financial goals, and adheres to company policies and procedures. This position involves performing all duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Key responsibilities include maintaining exemplary customer service within the store, building strong relationships with customers, and fostering a customer service culture among team members. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, assists in developing and motivating staff to exceed customer expectations, and ensures compliance with federal, state, and local regulations. Additional duties involve supervising transaction processing, managing cash handling procedures, coaching team members, reviewing and approving checks within set limits, supporting store marketing efforts, resolving customer complaints, managing schedules, overseeing cash and store audits, and maintaining a clean store environment.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant settings. The role requires the ability and willingness to engage with customers, develop positive relationships with internal and external stakeholders, and inspire excellence within the team. Strong verbal and written communication skills, a collaborative management style, professional appearance and demeanor, integrity, and the ability to work flexible hours—including early mornings, evenings, weekends, and holidays—are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, paid vacation, opportunities for advancement, and ongoing training.

The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results. PLS is committed to providing a supportive environment that fosters professional growth and development, making it an attractive workplace for individuals seeking to advance their careers in the financial services industry.