Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. This position involves performing all duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, assists in developing and motivating team members, and ensures compliance with federal, state, and local regulations. Additional duties involve supervising transaction processing, managing cash handling procedures, coaching team members, approving checks within set limits, supporting store marketing efforts, resolving customer complaints, and assisting with scheduling and store audits.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant settings. The role requires the ability to engage with customers comfortably, develop positive relationships with both internal and external customers, and inspire excellence within the team. Strong verbal and written communication skills, a high-energy and collaborative management style, professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

Joining PLS means becoming part of a company that values communication, customer focus, integrity, teamwork, and results. With over 200 financial service centers in 12 states, PLS provides convenient financial products and services to help customers manage their day-to-day financial needs. The company emphasizes a customer-first approach and recognizes the importance of exceptional team members who go above and beyond every day.