Software Technical Account Manager II (Traveling)
As a Software Technical Account Manager II at Axon, you will play a pivotal role in deploying and supporting Axon's software solutions within law enforcement agencies. This position involves extensive travel, with up to 80% of your time spent on-site at various agency locations across the United States. You will serve as the primary technical liaison, ensuring that Axon's products are effectively implemented and utilized to enhance public safety operations.
Your key responsibilities will include diagnosing and resolving complex technical issues, collaborating with deployment teams to design and implement software solutions, and responding promptly to critical technical challenges. Additionally, you will advocate for customer needs within Axon, influence product development, and guide agencies through change management processes to optimize software adoption. Providing advanced training and creating comprehensive documentation for agency staff will also be essential aspects of your role.
The ideal candidate will possess a bachelor's degree in business administration, computer science, or a related field, along with at least four years of experience in technical account management or a similar customer-facing role, preferably within the public safety or software sectors. Demonstrated expertise in deploying SaaS solutions, strong problem-solving skills, and advanced knowledge of Windows OS, networking, cloud solutions, and data analytics tools are required. The ability to build and maintain relationships with diverse stakeholders and work collaboratively with cross-functional teams is also essential.
Axon offers a competitive salary and benefits package, including a 401(k) plan with employer match, discretionary paid time off, paid parental leave, and comprehensive medical, dental, and vision plans. Additional perks include fitness programs, emotional and mental wellness support, and learning and development opportunities to support your professional growth.
Joining Axon means becoming part of a mission-driven company dedicated to protecting life through innovative technology solutions. You will have the opportunity to work in a fast-paced, challenging, and meaningful environment where your contributions directly impact public safety and community well-being. Axon fosters a culture of collaboration, diversity, and continuous learning, providing ample opportunities for career advancement and personal development.