Solution Engineering Support Specialist - Fleet

The Solution Engineering Support Specialist - Fleet at Axon is responsible for providing exceptional technical assistance to clients via phone and email, managing escalations, and collaborating across internal teams to ensure seamless issue resolution. This role requires strong communication, problem-solving skills, and attention to detail when handling hardware, system processes, and client coordination.

Key responsibilities include responding to technical questions and troubleshooting issues via phone calls and emails, ensuring timely and accurate resolutions. The specialist will process and document client escalations efficiently, following established procedures. Collaboration with internal departments is essential to resolve complex technical cases and maintain customer satisfaction. Additionally, the role involves maintaining and updating tracking systems to ensure data accuracy and visibility, managing add-ons and service requests, verifying order completeness and technical requirements, and confirming hardware configurations before passing requests to coordination teams. Engaging with new partner agencies to introduce services and facilitate technical setup, as well as conducting virtual or onsite walkthroughs for installations, are also part of the day-to-day work.

The position is based in Scottsdale, Arizona, United States. Axon is a company dedicated to protecting life by addressing critical safety and justice issues with an ecosystem of devices and cloud software. The company values diverse perspectives and fosters a collaborative environment where employees can take ownership and drive real change.