Solutions Engineer, Professional Services DACH
The Solutions Engineer, Professional Services DACH at Axon is a pivotal role within the EMEA Professional Services team, focusing on deploying Axon's suite of products across the DACH region and occasionally the wider EMEA area. This position bridges the gap between sales and business-as-usual operations, ensuring seamless implementation of Axon's SaaS and hardware solutions. The role demands a blend of technical expertise, project management skills, and a customer-centric approach to deliver high-quality deployments that align with client expectations.
Key responsibilities include engaging with clients during pre-sale phases to implement trial programs and assisting with RFP/RFI responses. Post-sale, the Solutions Engineer coordinates across internal teams and external vendors to develop project documentation, including deployment plans and statements of work. The role involves significant travel to customer sites to consult on deployment tasks, install and configure Axon products, and provide technical training and demonstrations. Acting as the primary point of contact during deployments, the Solutions Engineer ensures compliance with local laws and advocates for industry best practices.
Candidates should possess a bachelor's degree in IT or Business, or have relevant professional experience in IT consultancy, professional services, field services, or sales engineering. Fluency in German and proficiency in English are essential. An advanced understanding of IT and networking concepts, including Microsoft Server and Client operating systems, SQL Server, Active Directory, Azure Entra ID, APIs, and network administration, is required. Experience in SaaS and hardware/software environments, strong troubleshooting skills, and the ability to manage multiple implementation projects simultaneously are also necessary.
Axon offers a dynamic and fast-paced work environment where employees are encouraged to take ownership and drive real change. The company values diverse perspectives and fosters a culture of collaboration and continuous growth. Employees have the opportunity to work on meaningful projects that contribute to public safety and justice, making a tangible impact on communities worldwide.