Sr Technical Program Manager I - Adoption and Enablement
Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.
This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.
The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.
Key responsibilities include owning and executing adoption and enablement programs for the Axon Fusus platform across internal and external audiences, developing and executing training plans aligned with implementation timelines, onboarding needs, and product releases, and delivering high-quality instructor-led training to internal teams and external law enforcement customers. Additionally, the role involves serving as a post-deployment enablement resource supporting customer sustainment and ongoing adoption, and acting as an escalation point for post-deployment issues.
Required qualifications include proven experience delivering instructor-led training to professional audiences of more than 50 participants, experience developing and executing structured training or enablement programs, strong facilitation skills with the ability to engage both technical and operational audiences, and demonstrated ability to teach functional workflows and applied technical concepts with credibility. The position is based in Boston, Massachusetts, United States, with approximately 50% travel, and reports to the Sr. Director, RTO SaaS Delivery.