Sr Technical Program Manager I - Adoption and Enablement
Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.
This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.
The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.
Key responsibilities include owning and executing adoption and enablement programs for the Axon Fusus platform across internal and external audiences, serving as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment, developing and executing training plans aligned with implementation timelines, onboarding needs, and product releases, tracking adoption and readiness outcomes, identifying gaps, and implementing continuous improvements, partnering cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness, and providing structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.
Required qualifications include proven experience delivering instructor-led training to professional audiences of more than 50 participants, experience developing and executing structured training or enablement programs, strong facilitation skills with the ability to engage both technical and operational audiences, demonstrated ability to teach functional workflows and applied technical concepts with credibility, ability to operate independently in front of customers and internal stakeholders, and proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.
Preferred qualifications include a background in law enforcement, public safety, emergency management, or similar operational environments, experience training or supporting public-sector customers, experience working with video management systems, real-time operations centers, or situational awareness platforms, hands-on experience supporting technical deployments or integrations in enterprise environments, and high-level working knowledge of IP networking fundamentals, RTSP and video streaming concepts, DVR/NVR systems and camera infrastructure, and network connectivity, ports, firewalls, and bandwidth considerations.
Axon offers competitive salary and 401k with employer match, discretionary paid time off, paid parental leave for all, medical, dental, vision plans, fitness programs, emotional and mental wellness support, learning and development programs, employee resource groups (ERGs), and snacks in our offices. Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a mission-driven company dedicated to protecting life and making communities safer. Employees have the opportunity to work on impactful projects that contribute to public safety and justice. The company fosters a collaborative and inclusive culture, encouraging professional growth and development. Joining Axon means being part of a team that values innovation, diversity, and making a meaningful difference in the world.