Strategic Account Manager
The Strategic Account Manager will oversee relationships with Square's largest Food and Beverage sellers, focusing on account growth, solution implementation, and client service. This role involves collaborating with business owners and executives to address complex business needs through Square's ecosystem, while advocating for sellers within product teams.
Key responsibilities include managing a portfolio of 50 strategic Food & Beverage sellers, identifying opportunities for revenue growth through use-case expansion and cross-selling, and providing customized onboarding experiences. The role also entails serving as the voice of upmarket sellers to product teams, acting as a consultant to high-value restaurant clients, and leading the execution of technical solutions in partnership with cross-functional teams.
Candidates should have over 5 years of relevant account management experience, a proven track record of exceeding sales or customer success metrics, and strong discovery skills rooted in genuine curiosity about clients' businesses. Experience in managing multiple projects with engineering, product, and finance teams, as well as expertise in contract and pricing negotiations with senior stakeholders, is essential. Excellent communication skills and creative problem-solving abilities are also required.
Block offers a comprehensive benefits package designed to support employees in their professional and personal lives. Benefits include healthcare coverage, health savings and flexible spending accounts, retirement plans with company match, an employee stock purchase program, wellness programs, paid parental and caregiving leave, paid time off, and learning and development resources. Additional benefits such as paid life insurance, AD&D, and disability benefits are also provided.
Block fosters a culture of inclusivity and innovation, providing employees with opportunities for growth and development. The company is committed to building a significant and lasting business, helping sellers worldwide achieve success. Employees are encouraged to contribute to this mission, with support for professional advancement and a collaborative work environment.