Strategic Account Manager
The Strategic Account Manager at Block (Square) is responsible for managing a portfolio of approximately 50 mid-market sellers, focusing on retaining and expanding these accounts through tailored solutions and exceptional service. This role involves collaborating with cross-functional teams to address client needs and drive growth within the mid-market segment.
Key responsibilities include identifying opportunities for technical solutions to meet customer requirements, managing the execution of these solutions in partnership with product, engineering, and finance teams, and negotiating contracts to support account expansion and retention. The role also entails serving as the voice of the upmarket seller within the company and providing high-touch client service to resolve issues effectively.
Candidates should have over five years of experience in account management or sales, with a proven track record of exceeding key performance metrics. Experience in the retail industry is preferred, along with a strong technical solutioning framework and the ability to conduct requirements gathering. Excellent written and verbal communication skills, creative problem-solving abilities, and a collaborative team-oriented approach are essential.
Compensation for this role is market-based and varies depending on location, with U.S. locations categorized into four zones based on a cost of labor index. The starting pay is determined by job-related skills, experience, qualifications, work location, and market conditions. Benefits include competitive pay, health coverage, and additional perks that evolve with the employee's needs.
Block (Square) is a global technology company focused on financial services, comprising brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto. The company builds technology to increase access to the global economy, offering tools that make commerce and financial services accessible to sellers. Employees have the flexibility to work remotely, and the company fosters a culture of growth, collaboration, and innovation.