Technical Implementation Engineer, Prepared by Axon
The Technical Implementation Engineer role at Axon is a pivotal position within the Customer Success organization, focusing on deploying Axon's innovative solutions to public safety agencies. This role involves leading both on-site and remote implementations, ensuring seamless integration of hardware and systems to enhance emergency response capabilities. Axon, a leader in public safety technology, is dedicated to protecting life through advanced devices and cloud software solutions.
Key responsibilities include serving as the primary technical contact during customer onboarding, configuring and supporting proprietary hardware, and assisting clients in integrating Axon's systems with their existing infrastructure. The engineer will also provide Tier 2 technical support, troubleshoot escalated issues, and collaborate with cross-functional teams to refine implementation processes. Contributing to process improvements and documentation to facilitate scalable and efficient deployments is also a critical aspect of the role.
Candidates should possess over five years of experience with public safety systems such as 911 call handling, Computer-Aided Dispatch (CAD), radio consoles, and logging recorders. Experience in technical field services, implementation, or installation roles with a strong customer-facing component is essential. The role requires the ability to travel up to 50% for on-site deployments, autonomy in project management, and proactive problem-solving skills. Strong communication abilities and a collaborative approach to working with engineering and product teams are also important.
Axon offers a competitive salary ranging from $111,600 to $148,800, depending on geographic location and experience. The comprehensive benefits package includes a 401(k) plan with employer match, discretionary paid time off, paid parental leave, and medical, dental, and vision plans. Additional perks encompass fitness programs, emotional and mental wellness support, and learning and development opportunities.
Joining Axon means becoming part of a mission-driven company committed to protecting life and advancing public safety through technology. The company fosters a fast-paced, challenging, and meaningful work environment where employees are encouraged to take ownership and drive real change. With a focus on innovation and collaboration, Axon provides opportunities for professional growth and the chance to make a significant impact in the field of emergency response.