Technical Program Manager, Software Deployments
Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Technical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions that empower our customers to manage information effectively. As a Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.
In this position, you will lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines. You will manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control. Collaborating with product and engineering teams, you will define program requirements, ensuring compliance with national and state standards. Engaging with customer, sales, product, and software services leaders, you will define project vision, scope, and delivery timelines. Additionally, you will support program planning activities through effective work estimation processes and oversee program-level change management activities, working closely with client partners and internal stakeholders.
The ideal candidate will have a Bachelor's Degree in Business, Information Systems, Technical Engineering, or equivalent experience. A PMP certification is highly preferred. You should have 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management. Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts is essential. Strong proficiency in technical project management tools to track, manage, and deliver on objectives is required. The ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders is crucial. Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals is necessary. Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences, are important. Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction is also desired. You must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Axon offers competitive salary and 401k with employer match, discretionary paid time off, paid parental leave for all, medical, dental, and vision plans, fitness programs, emotional and mental wellness support, learning and development programs, and yes, we have snacks in our offices. Benefits listed herein may vary depending on the nature of your employment and the location where you work.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other. Life at Axon is fast-paced, challenging, and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.