Telemarketing Borrower Team Leader
The Telemarketing Borrower Team Leader at is responsible for overseeing the telesales team, ensuring effective performance, and guiding the sales process. This role involves distributing databases to telesales officers and directing their methods of selling, offering, and handling products to customers. is a financial technology startup based in Indonesia, aiming to simplify the process of finding and applying for financial products online.
Key responsibilities include leading and monitoring the activities of Telesales Representatives to ensure effective performance, supporting the sales team, and monitoring the quality of phone calls and customer communications. The role also involves providing motivation to representatives through individual contact, goal setting, periodic meetings, and recommending incentive plans. Additionally, the Team Leader trains staff on products and services through formal training and one-on-one coaching, focusing on the sales process to ensure maximum lead generation and high closure rates for new business. Compiling information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting, is also a crucial part of the role.
The ideal candidate should have a minimum of one year of experience as a Telesales Leader, with experience in hiring and developing a telesales team. Experience in coordinating projects and campaigns across teams is essential. The candidate should have the ability to multitask and execute in a fast-paced, team-oriented environment. Strong analytical skills, proven ability to review detailed data and produce meaningful analysis, and strong problem-solving skills with the ability to identify root causes are required. Working knowledge of medium to large operations in fintech or bank call centers is also necessary.
offers a collaborative work environment with opportunities for career development and growth. Employees can expect a stable income with regular salary payments. The company fosters a culture of openness, transparency, drive, and meritocracy, similar to Silicon Valley companies, providing a dynamic and innovative workplace.