Temporary - Senior IT Operations Engineer
The Temporary Senior IT Operations Engineer at Audax Group is a short-term contract role based in New York City, requiring in-office presence five days a week. This position is integral to the IT Operations team, ensuring the availability and functionality of end-user devices, operating systems, applications, and utilities to maintain production schedules and service levels. Audax Group, founded in 1999, is a leading alternative investment manager with approximately $42 billion in assets under management and over 475 employees across offices in Boston, New York, San Francisco, London, and Hong Kong.
Key responsibilities include providing first, second, and third-line support for desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony. The engineer will address service requests promptly, set customer expectations regarding resolution times, and follow up to ensure overall satisfaction. Additionally, the role involves offering white-glove service to executive staff, collaborating with administrative teams for Zoom room setups and webinars, and acting as a senior escalation point for complex incidents within the IT Operations team.
The ideal candidate will possess a Bachelor's Degree in information systems or a related field and have over seven years of experience in IT customer service or a related area. Advanced skills are required in Windows 11, macOS, iOS, ITSM/Ticketing Systems, hardware and software installation/deployment, remote endpoint management, Zoom Meetings, Microsoft Teams, VoIP telephony, print management, TCP/IP networking, MS Office 365 administration, on-prem and Azure Active Directory, mobile device management, MS SharePoint, OneDrive, and MS Exchange Online. Strong written and verbal communication skills, analytical abilities, and the capacity to interact effectively with individuals at all organizational levels are essential. The role also demands self-motivation, multitasking capabilities, and the ability to prioritize tasks with limited direction. Availability for rotating, on-call support outside of normal working hours, including nights, weekends, and holidays, is required, along with some domestic travel. Preferred certifications include MCDST, MCP, A+, Network+, and Security+.
Compensation for this position ranges from $65 to $75 per hour, determined based on the applicant's skills, qualifications, and experience, along with the requirements of the position. Audax Group reserves the right to modify this pay range at any time. This role offers an opportunity to work within a dynamic and growing organization, contributing to the stability and efficiency of its IT operations.